Building a Bigger Box

Managed Broadband TV a Hot Topic

A picture of the Savannah City Hall at night.
A picture of the Savannah City Hall at night.

Growth was definitely the vibe of this week’s NTCA’s Southeast Regional meeting in Savannah. Operators and vendors provided examples and ideas for how to generate new revenue through the introduction of new products and services that complement the broadband infrastructure. Although one of the panels referenced the idea of “out-of-the-box” thinking, it is clear that operators want to build a bigger box by complement their broadband offering with services that help their customers and result in new revenue.

Video has always been a challenge and some operators and vendors demonstrated some out-of-box thinking in marrying web technologies with local expertise to come up with offerings that provide a win-win for the rural consumer, content providers and the operators’ efforts to promulgate broadband. NeoNova and Skitter discussed and demonstrated their solutions, while Star Communications explained why, even though they already are a provider of CATV and IPTV, they see Managed Broadband TV as a way to expand their video reach.

Local Management and People Are the Key to Making Broadband Relevant

Understanding the unique needs of customers is one of the advantages that local operators have, compared to conglomerates where management decisions are often made thousands of miles from the customer and/or the decisions that are made not tailored to a particular locale. Jimmy Blevins, CEO of SkyLine Membership Corporation provided several examples of how local knowledge can create broadband demand.

He and his staff noticed that people with second homes weren’t signing up for telecommunications’ services and were presumably bringing their wireless devices from their first homes to fulfill their telecommunications’ needs.

As they dug into it, Blevins and his staff found that people still wanted the reliability and speed of a terrestrial network, but they only wanted to pay for the network when they were at their respective get-away homes. SkyLine came up with what they call a “Weekender Plan” that provides a lower cost ($15 for 12 Mb/s solution with options for phone and unlimited long-distance) for those who are at their homes only on the weekends.

Unique Broadband Solution for Students in Low Income Households

Blevins described a unique way to reach low-income households without subsidies or devaluing their existing broadband plans. The local school superintendent had come to Blevins with the challenge of reaching students from low-income households who had been given tablets by the school district, but couldn’t do their home work on them because their families couldn’t afford broadband.

SkyLine and the school district devised a low-cost, monthly broadband plan, whereby SkyLine routes Internet traffic through the School’s Internet connection. This is an off-peak time for the school district, so it doesn’t add to its costs. At the same time, this technique lowers the cost of connecting to the Internet for SkyLine, which they can pass on to the low-income household.

The Video Exchange – A Dream Realized

Local content is a proven driver for broadband and video services. The challenge is producing content on a consistent and ongoing basis. As Jimmy Blevins suggested,

“It’s easy to produce several hours of local TV sports programming each week, but what do you do the rest of the time?”

A screenshot of thevideoexchange.com website.
A screenshot of thevideoexchange.com website.

SkyLine saw this challenge as an opportunity to help not only its own community, but the community of independent operators.  SkyLine has developed thevideoexchange.com. In a nutshell, this is exactly the sort of content exchange that has been promoted in various forms on these virtual pages for the past decade. They have done an impressive job with this web portal which allows content producers to upload and sell their content to local channels.

The objective of the video exchange  is to help an operator program their local content channel with content that complements what the operator is already producing and airing. The exchange collects the content, stores associated metadata and serves as the clearinghouse between sellers and buyers. With a fee of 15%, it is very affordable.

The fact that it was started by an independent operator to address their long-term need is an indication that they are in this for the long-term. Look for ViodiTV content to be on the site in the near-future.

[Note, there are four more chances to check out one of NTCA’s excellent regional meetings this summer and fall, including next week in Denver. For the full schedule, click here.]

Building a Playground – Building a Community

Readers and viewers who follow Viodi on various social outlets may have seen some somewhat odd messages lately about dancing bunnies, wiener dogs meeting Wienermobiles and S.J. Sharkie mixing it up with a bunch of kids. Let me explain the background and the bigger picture behind these seemingly off-topic dispatches.

Together by Necessity

A fun video showing a hidden gem in America's heartland.
Perham, MN – Home of KLN Industries and Arvig

One of the things that inspires me about the people who work for independent communications companies in rural America is how deeply woven they are into the fabric of their communities; the technician may be the mayor, the marketing person may sit on the economic development board and the owner might be a volunteer fire fighter. As locally owned telecommunications’ companies, these businesses are often the major commercial anchors connecting their communities both electronically and physically by their employees’ presence.

In the rural areas served by my telecom friends, the economics don’t support the same level of paid employees that one finds in urban areas, so citizen volunteers are essential to a thriving community. As a result, there appears to be less of divide between the governed and the local government in rural America, as compared to urban America.

And though income levels may vary widely in small town America, they don’t divide like they do in the urban areas. When you are in a town of 2,000 people, there isn’t much choice as to the restaurants you go to, the schools your kids attend or the church where you pray. People of different incomes are forced to live together and help each other out when disaster strikes.  Kids grow up knowing that adults are looking after them, as well as watching them to make sure they are on the straight and narrow (see Search Institute’s 40 Assets).

Together, But Apart

An out of focus picture of San Jose looking East with snow on Mount Hamilton
San Jose in the Winter

Contrast the picture of small town America with life in the city, specifically my hometown of San José, the nation’s 10th most populous city. We have it all; great weather, location, outdoor fun (mountains, beaches), first-class universities and the exciting technology industry. One thing that is lacking is the same level of community I have sensed in my travels to rural locales

We also have a divide. Some would argue that income is what divides our community. I argue that it is a lack of “social connectedness“; a term used by a recent column in the Wall Street Journal.  I am not talking about the electronic social networks that make it easy to connect with anyone, anywhere at any time. No, I am talking about the face-to-face, arm-in-arm connections that one gets by having to work with one’s neighbor, whether they like each other or not, to accomplish something that would otherwise not get done.

We skip over each other as we head off to work, eat or play. Simply, there are few reasons to be restricted to one’s neighborhood and, as a result, we miss serendipitous connections that can only come from  face-to-face encounters. Sure, we have neighborhood web sites.  Although these discussion boards can be good ways of informing, they don’t take the place of face-to-face communication that leads to real collaboration.

Further, we have the luxury of economies of scale, so we can pay people to do what others voluntarily do in rural areas. As citizens, we become reliant on professionals to protect us, maintain our common areas and create a labyrinth of rules to protect us from each other. Despite the apparent advantage of having professional services, crime is increasing, more people go to work outside our city than work here and our communications’ network is nowhere near the gig speeds many of my friends have installed in rural America.

Simply put, the people of San José generally aren’t and don’t need to be as invested in the community like those who live in rural America.

Build a Playground – Build a Community

S.J. Sharkie give his opinions on playground designs.
S.J. Sharkie give his opinion on playground designs at Design Day.

“It starts with a playground,” is the tag line that Kaboom! used to hook me into a project that has become all consuming in a good way. Kaboom! helps communities build playgrounds. Our community’s early Christmas present was the selection by Kaboom! and its partner the Sharks Foundation (yes, the one associated with the future Stanley Cup winner) to build a playground in our West San José neighborhood. This is a neighborhood where one can cross the street and the percentage of children living in households with less than poverty-level income level jumps from approximately 7% to 35%.

What this playground provides is the vehicle to build a community; a community that crosses the street and brings together young and old, rich and poor, neighbor and neighbor. Although it will be open to the public, like a park, it will rely on the people of the community to maintain it and take ownership; we can’t fall back on the city to take care of it, as it is truly the community’s park.

Raising awareness about the community playground with the Wienermobile.
Outreach With the Wienermobile

We are already seeing the beginnings of a stronger community through the events like Design Day, the community car wash and the activity associated with planning this Saturday’s Community Fundraiser.  Still, we have a long way to go in terms of raising awareness and getting to my personal goal of having the 5,000 households in the immediate area each give $2 to raise the community’s fundraising share.

Here are some of the lessons learned so far from this fast-track project:

  • Partnering with a non-profit – in our case the San José Parks Foundation – is invaluable in terms of removing barriers to accepting donations and transacting business.
  • Finding a partner who has the land and a similar mission of wanting to help the community is a necessity. Pueblo De Dios is the perfect partner in so many ways.
  • Fortunately, we have had invaluable support from our Councilmember’s office navigating through the city’s rules and regulations. These rules aren’t made for lay people and trying to figure them out takes away from time that could be spent doing other valuable things.
  • Social networks and email are great for initially getting the word out and starting the excitement, but it is difficult to compete with the cacophony of other posts on these networks.
  • In person outreach is a must.  The serendipitous things that can result from a conversation still can’t be duplicated in electronic media. It is a must to connect to the community in a human-to-human way, whether speaking after a Church service, at a community event or exhibiting with the Wienermobile to raise awareness. That’s not to exclude electronic communications, as they have their place. For instance, we found this bunny video to be a good ice breaker for talking to strangers.

So, if this Saturday, February 8th, finds you in Silicon Valley, which San José is the capital of, please stop by for a chance to win the Party Animals’ dancing and singing bunny at our first annual Community Day for our playground; Pueblo Play.

Party Animals dancing and singing bunny helps promote Community Day.
Click Image to watch Party Animals dancing and singing bunny promote Community Day.

Telling the Whole Story

Bruce Wolk Being Interviewed by ABC 7.
Bruce Wolk Being Interviewed by ABC 7

Soundbites from experts or concerned parties are powerful for telling a story through video. The soundbites fit the narrative of the person who is constructing the story, however, and don’t necessarily paint the entire picture. This is understandable given the time constraints of a 30 minute news program (more like 22 minutes after commercials) where stories have to be short and focused. One of the advantages of online video is that, for better or worse, the entire story can be told and the people being interviewed can give their entire viewpoint on a topic.

When the local ABC affiliate pointed their camera at me last Saturday, I figured that 99% of the content would be left on the cutting room floor. My expectations were met, as, out of a several minute interview, they used a few second soundbite where I suggested that crimes and vandalism were up at the local park and the neighborhood. What wasn’t reported were several elements that put that single sentence into perspective:

  • That this uptick in crime has been occurring for years and really isn’t news; the traditional local media just had not been reporting it on a regular basis, at least at the micro local level. In the case of the Bay Area, the local media represents an area that is nearly the size of New Jersey, so it’s no surprise that it is rare for the spotlight be on a given neighborhood (and the stories that are highlighted are often salacious).
  • We knew that crime has been an ongoing issue, thanks to our neighborhood’s private web site. This site, which was created to give the community a two-way communication tool, has informed the community of not only crimes, but positive developments as well. Because the efforts of the neighborhood association, more crimes are probably being reported, as the community has been educated about the importance of being a “squeaky wheel” and reporting all crimes, so police know where resources are needed. 
  • That crime isn’t specific to our area. Thanks to the various social media outlets, such as email groups, web sites, etc., we have seen reports of crime in other neighborhoods as well, so we know we are not alone and that it is a wider problem than our neighborhood.
  • The online social tools of the web site led to a very active board that has actively been working with the local police, city parks and recreation department and the community to find ways to reduce crime.
  • That the police departments of Campbell and San José are great partners with each other and have done an excellent job in responding to the community needs within the given constraints.
  • The patrol the board initiated is a relatively low-cost way for the community to augment the work being done by the police forces.
  • That, like with any dark cloud, there is always a silver lining. The silver lining for this story is that crimes have created a better community, which seems like an oxymoron. The rebirth of the neighborhood association and the active participation of the board is transforming the community through events that bring neighbors together face-to-face; for not-so-fun things like crime prevention forums, as well as positive events, like ice cream socials, park clean up days and an upcoming health fair. The association is also involving the local schools in these events, which promises not only to help the community, but our schools.

To this last point, the message in my narrative, which was different from the reporter’s story, is that times are tough everywhere and we need to work together and give each other a hand to make our communities better; whether it is making them safer, getting to know our neighbors better or helping educate our youth. Helping in the community is work, but the rewards are greater than the effort.

If only I had my video camera rolling, I could have told the whole story via video. At least I had the wits about me to snap a photo of my friend and fellow Moreland Little League coach, Bruce Wolk when it was his turn in front of the video camera to discuss the unique mobile neighborhood watch effort taking place in his neighborhood.

US ITC – Don't Turn Out the Lights [Opinion]

Light Emitting Diodes (LEDs) have been a 50 year overnight success. One supplier now threatens that progress, at least in the niche of videography and perhaps beyond, given the broad nature of its patents. Anyone involved in local content should take a minute to read this, as the number of choices of LED lights for videography could be greatly diminished and the prices will most likely increase, depending upon the final ruling of the United States International Trade Commission in mid-October.

The opportunity to sway the US ITC is between now and October 17th and information on how to submit comments can be found here. In a nutshell, Litepanels, owned by U.K. company Vitec, is using its patents to exclude importation of competitive products from China into the United States. Viodi, LLC plans on submitting this article to Administrative Law Judge (ALJ) as part of the comment process.

Innovation or Improvement?

For those of us old enough to see the arc, the evolution from the red lights of a calculator to the white street light replacements of today has played out pretty much like the experts said it would. Each step got us closer to the lighting revolution we are seeing today. It really has been an evolution, as first there were red LEDs, then green LEDs and, then, in the early 1990s, along came the blue LED. All the while, the power and the manufacturing process continued to improve. With red, green and blue colors available, the promise of a lifetime, the white LED, was possible.

The point of telling this brief history is that the idea of using LEDs to illuminate things has been known for decades. The challenge was that the LEDs themselves were not available for the applications that were obvious to even the marginally educated observer, such as this author. Decreased energy consumption with longer lifetime has proven to be a winning combination for multiple applications as LEDs have bloomed.

In the past couple of years, white LEDs have proven to be of great benefit  to those involved in videography. The low power consumption of LEDs allows for battery power and their efficiency means much less energy wasted away as heat; no more sweaty talent. Like all applications for LED  lighting, cost has decreased, while performance has increased.

From what I glean from looking at a cursory view of the submitted documentation, Litepanels did not participate in the development of LEDs; where the true innovation has occurred. Litepanels’ focus was on the application of LEDs, particularly in the niche of illuminating objects for the purposes of recording them. There is some evidence (see comments) that others had sold LEDs for video lighting before Litepanels’ patent applications, and this archived page from 2000 that suggests the model RLL-24 from The LED Light.com could be used as an, “Onboard light for video cameras”.

The first units from Litepanel, introduced in 2003, were appealing, but expensive and only useful for niche lighting applications; they were complements to an existing light kit, but not a replacement. As the cost/performance of LEDs improved, costs came down, more competitors got into the market, prices fell and the use of LEDs in videography increased. Litepanel definitely improved lighting alternatives, but the real innovation was the white LED, which was not invented by Litepanel.

The Impact of the US ITC Ruling As It Stands

The United States International Trade Commission, “is soliciting comments on public interest issues raised by the recommended relief, specifically a general exclusion order against certain LED photographic lighting devices and components thereof.” As a video producer and observer of the space, here are some of the impacts we see because of the referenced exclusion order:

  • As background, ViodiTV is on track to produce over 200 videos in 2012, which include interviews and mini-documentaries. ViodiTV videos have improved thanks to the use of LED lights. Prior to that, our lighting options were limited, since we travel to most of our video shoots. The logistics and expense of bringing traditional lights to remote, particularly rural, locations makes the use of traditional lights impossible in most cases. The portability, small size, battery and low power consumption of LEDs enable us to produce higher quality videos.
  • For ViodiTV, as well as other documentary producers and citizen journalists, the videos are often produced with a tight time schedule. There is minimal time for setting up lights. Battery power, enabled by the lower power consumption of LEDs, is ideal, as it saves time that would be necessary to connect to an AC outlet. LED lights are lightweight and mount on the camera, eliminating the need for heavy light stands.
  • For years, we looked at the Litepanel’s lights and, although we coveted them, particularly when they were introduced and were the only choice, they were too expensive. Soon, competitors appeared, but the cost/performance was never enough for us to justify the purchase. Then, in 2011, we purchased a Cowboy Studio Led CN-126 Ultra High Power 126 LED unit. It was helpful, but the quality of the materials was somewhat shoddy.
  • Then, we found the ikan stackable iLED120s that feature great performance, high quality construction and a clever design at a great price. What we particularly liked about this unit is that multiple units could be assembled together to create a larger light.

    Two stacked ikan-120s at a remote shoot
  • The MicroPro, the Litepanel alternative to the ikan iLED120,really wasn’t an alternative for the following reasons:
    • It doesn’t appear to be stackable (e.g. dimmer control protrudes on the top of the MicroPro) , like the iLED120. Being able to add lights is important to meet the lighting needs of a particular shoot.
    • At $315, the cost of the Litepanel is almost three times as expensive as the iLED120 at $117.
  • If LED lights from ikan and other suppliers are removed from the market, not only will prices increase due to decreased competition, but innovations, like those referenced above from ikan, will not be available.
  • The higher prices will hurt independent producers, such as ViodiTV, but also potentially organizations that are increasingly using video and need quality lighting provided by LEDs, such as
    • Police who are recording more and more of their activites
    • Tele-psychiatry applications where the doctor needs good lighting to see the patient via video
    • Education applications, where the teacher is filmed for blended learning applications

In summary, the ALJ (administrative law judge) should consider the above factors when making a final determination. Restriction of competition, as currently considered, would be a hidden tax that would have ripple effect of increasing the cost of video production, while impacting the ability for budget-constrained producers to create quality content.

From Diamonds to Ringtone, It's All About Community

To paraphrase former House Speaker Tip O’Neill, all communications is local.  On an NTCA webinar a couple of weeks ago, Kent Larson of CHR Solutions made a statement that reinforces this idea, when he said that, “Loops cannot be outsourced.”   He made the argument that, to some extent, parts of a telecom operators’ business can be outsourced, but the last mile network is their bedrock.

The implication is that there needs to be local employees who maintain, operate, understand and serve the needs of the community to deliver on the promise of an advanced telecommunications network.  In my travels across America, these are the people who are the community.  With the full support of their employers, they are the ones volunteering for the fire departments, school boards and city council.

The challenge for small companies is that they have fewer employees to share the workload.  It truly becomes a team effort for the company, as one person sometimes needs to pick up the slack for another.  It also becomes important to leverage efforts to create a win for everyone involved.  Leverage is something that is a recurring theme in our Viodi Local Content Workshops , which are about creating content of interest to the community.

Community involvement, leverage and the “All politics is local” adage, were top of mind yesterday when I had the honor of appearing before the San Jose City Council with team members of Northern California’s only Little League World Series winning team.  In 1962, this group sprung from an area that was then known for prunes instead of tech and won 13 straight to nab youth baseball’s most precious prize.

This was back in the day before ESPN turned youth baseball into another opportunity to create a licensing fee bonanza.  It was when it was much more about kids having fun and playing the game.  There is a great deal of history associated with this team; history that goes beyond baseball, but involves a community that has radically changed in a few generations.

Like so many small telecom companies do for their communities through videos, web sites and museums, we are putting together a history of this team, the 50+ years of the league and the influence it has had on the community and the citizens it helped shape.  Our latest effort at this is the video we produced yesterday, which does double duty, by documenting the City of San José’s Commendation as well as promoting a team reunion/league fundraiser dinner this Saturday, 3/10 from 6:30 to 9:30 at Mountain Mike’s in Campbell, CA.

Mountain Mike’s is a great example of how franchised businesses should work with the community.  This is also a story about relationships and how, to paraphrase Tony Jamroz, people help people.  These are all great things to cover in a Local Content Workshop sometime, but in the meantime, I have to thank Roger Bindl for picking up my slack while I am flitting about at City Hall and the baseball diamond.

Everyone Is a Journalist

A typical citizen journalist camera
A typical camera used by citizen journalists

The power of low-cost video and image capture coupled with the distribution power of social networks is literally changing the face of government across the world.  An important ruling this week from the U.S 1st Circuit Court of Appeals provides legal reinforcement for the idea that the lines between a journalist and a private citizen with a camera have blurred.

The story is about a man who was arrested in Massachuset for peacefully filming police officers in a public place without interfering with their work, while they were making an arrest.  It is what happened afterwards, when the police arrested him and confiscated his camera and flash drive that led to this ruling.   As the court writes on page 13 of its ruling, “….the news gathering protections of the first amendment cannot turn on professional credentials or status.”  Click here to read this important ruling that provides good insight for anyone filming public officials.

2011 Capturing the Heart of the Heartland Tour Overview

Picking up coal on a rural train track
Picking up coal on a rural train track

The 2011 ViodiTV Capturing the Heart of the Heartland Tour is about telling the stories of the people and companies that are bringing telecommunications to rural America and the positive impact these efforts are having on the people of their communities.  To see some of these stories that Viodi has captured in years past, please click on this link:

Watch – Stories from the Heartland

Tour Dates Are Limited – Reserve a Space Now

The 2011 tour will start in California with its midpoint in Minneapolis at the OPASTCO Summer Convention, July 25 to 28th.  The exact route is to be determined, so contact Viodi to reserve a tour stop at your community.   Click on the following link for more information.

Learn more about The Heartland Tour (right click to download pdf file)

 

Wild Rice and Fall Snow

Click here to learn more about Christmas Point Wild Rice Soup

It was chilly and snowy outside, but there were many hot ideas on how to attract customers at the Minnesota Telecom Alliance’s Video Peer Group at the Grand View Lodge in Nisswa, MN. Viodi produced a mini-version of our local content workshop as a prelude to this event. This was an opportunity for us to learn from Minnesota operators as to the challenges of producing local content, while imparting some painful lessons we have learned about content production. A special guest-speaker, Stephen Henning of Lakes Country TV, gave us an overview of his Minnesota-based television program and the interesting way he financed this look at some of the unique attributes of rural Minnesota.  

As reported before, local weather on the television is a popular local content application. And the weather is a driver of VOD buys, as one operator reported concurrent peak utilization of up to 20%; the peaks in VOD consumption are often directly related to weather conditions (the nastier it is outside, the more people want to hunker down and watch on-demand). Even with this sort of excellent consumption, based on the upfront investment cost, the stand-alone business case for VOD seems extremely difficult for the smaller operator.

The MN operators have always been and continue to be innovative as evidenced by the number of operators that are implementing a dual strategy of video distribution, whereby they are distributing their local content on the web with their own video servers as well as to the TV through traditional mechanisms. This broadband approach offers an alternative way to provide on-demand.

One of the key challenges operators face is leveraging their resources, such that they can create a robust and on-going local content operation within their existing budgets. One operator marketing person called this challenge an, “unfunded mandate.” Still, through things like sponsorship from local businesses and working with their communities, operators are finding ways to create local content.  Several operators mentioned the creation of online and television on-demand product and service tutorials as a source of local content that would help their customer service efforts (see this article for information on what one operator is doing with video tutorial creation) to be one way operators are reduce customers 

To this theme of local, the MTA did the right thing by bringing this conference to a venue within one of their member companies’ service area (CTC). The facility at the Grand View was first class and state-of-the-art (HD projectors, etc.) and the grounds were beautiful and relatively affordable. Even the speaker gifts of wild rice soup from the Christmas Point Wild Rice Company of Brainerd, MN were from a local company and provided a unique way of remembering this special event.


Note: Local content attendees, look for an email with a link to notes from our event.

Help On Demand – Online and On TV

P1040177

HDTV calibration is another innovative way SureWest Communications is adding value to its bundled service offering. They are doing this through a series of on-demand videos that help people calibrate their televisions. The videos provide an easy to follow along tutorial on how to adjust contrast, brightness, resolution and color. What is amazing about this concept is that the output signal of the set-top may rival that of broadcast test generators in years back (about a year ago, I saw on-demand test patterns from a generic set-top that provided an amazingly accurate output). 

“Help” videos on as part of an on-demand service should be a no-brainer. Some, but not all, MVPDs (Multi-Channel Video Program Distributors) have used video to explain video. SureWest has taken this one-step further and made a series of “help” videos available on both their on-demand television and their broadband services.

From my cursory glance, the production values on these videos are excellent as they make it very convenient for the viewer as he can view the lesson on the big screen, while mimicking the lesson on a personal screen (e.g. a lap-top). With topics that include DVR Setup, Internet Troubleshooting and Digital Phone Features, SureWest covers more than just video.

These customer education videos were one of a several programs launched in 2009 by SureWest Communications to provide proactive support and reduce call volumes. According to Anna Chacon, Manager of Corporate Communications for SureWest, their efforts have resulted in a 34% drop in incoming calls to their call centers. On a monthly basis, the number of views equals approximately 5% of their subscriber base.

What is impressive is that these are homegrown videos, even though they have the professional look of what of an agency might create. Using their own employees, they create their own scripts, do their own voiceovers and edit the final output. This is just the beginning for an evolving library of content that will make it easier for their customers to resolve problems and understand services and discover new features. 

Creative Commons License photo credit: Kaiban

Sponsor Message – Friends of Viodi Save $395 at BBP Summit

BBP Button Click for Discount

Save $395 off the $895 registration fee at Broadband Properties Summit 2010 as a reader of Viodi View and Friend of Viodi. Join ViodiTV, as we cover this event with video interviews and highlights on the hotel TV channel and streaming on-line after the event. Follow these links for more details on the Summit and the registration link.

Be sure to attend the Local Content Sessions, which will feature operators who are producing high-quality video, including Gary Evans and Mary Malloy of Hiawatha Broadband Communications and Cullen Smith of Smithville Telephone Company.